Teams at Netwrix Corporation

Provides technical troubleshooting and issue resolution for customers, analyzing logs, configurations, and infrastructure components. Collaborates with engineering teams on complex problems and product defects, documents solutions, develops diagnostic tools and automation, supports performance optimization and security practices, improves support processes, and mentors colleagues.

Manage volume contract renewals from forecasting through execution, negotiating terms with customers and ensuring timely closure. Drive retention, improve the customer journey, identify upsell and cross-sell opportunities, and collaborate with Sales, Customer Experience, Finance, and Revenue Operations. The role also involves analyzing customer data, improving renewal processes, and meeting sales or renewal targets.

Owns Netwrix’s global webinar program from topic development and speaker coordination through live production, recording, promotion, follow-up, and reporting. Manages webinar platforms, global calendars, scripts, presentations, multi-channel campaigns, advertising partners, and lead-generation workflows. Tracks registrations, attendance, engagement, and pipeline contribution while using performance data and audience feedback to optimize content, formats, and production quality across NAM, EMEA, and APAC.