Teams at NetVendor

Train new Customer Service Representatives, develop and maintain training materials and a knowledge base, monitor call/email quality, provide feedback and remedial training, prepare quality reports, take escalations, and support process improvements.

Generate and qualify inbound and outbound leads to build the sales pipeline, research prospects, craft personalized outreach, schedule qualified meetings for Account Executives, maintain records in HubSpot, and collaborate with marketing and sales to improve conversion rates.

Serve as primary client contact to build and grow relationships, manage day-to-day requests, resolve issues, and align expectations. Collaborate cross-functionally to deliver projects, analyze compliance reports to improve outcomes, and drive client retention in a fast-paced, metric-driven environment.