Teams at Netgear

Provides Level 3 escalation support for enterprise networking and AV-over-IP customers. Diagnoses complex switching, routing, wireless, multicast, protocol, hardware, and management-platform issues; reproduces problems in lab environments; validates fixes; documents solutions; and partners with Engineering and Product teams. The role also develops support materials, trains lower-tier teams, and delivers customer-facing technical guidance.

Provides Level 3 technical escalation support for enterprise networking and AV-over-IP customers. Diagnoses complex switching, routing, wireless, multicast, QoS, and AV protocol issues; collaborates with engineering and product teams; reproduces problems and validates fixes in lab environments; documents solutions; and develops support materials, training, webinars, and customer documentation. The role is remote in Canada, with Pacific Time availability and a preference for British Columbia.

Lead development of a cloud-based Network Management System platform. Build scalable web and mobile applications for monitoring, configuring, and managing network devices. Develop real-time dashboards, topology visualizations, device integrations, APIs, alerting systems, telemetry monitoring, bulk configuration tools, and multi-tenant SaaS capabilities. Implement secure, scalable infrastructure using cloud platforms, databases, observability tools, CI/CD, containers, and infrastructure automation.