Teams at Nestmed

Provide first-line support for clinicians via Zendesk (email, chat, phone), troubleshoot operational issues, triage high-volume tickets, escalate and document technical problems for engineering, and surface product feedback to improve clinician workflows and enterprise experiences.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

Lead and develop a team of Technical Customer Support Specialists, create escalation paths and playbooks, own support KPIs and CSAT, serve as L2 technical escalation, translate issues into actionable bug reports, and partner cross-functionally to improve the product and client experience.