Teams at NeoXam

Designs and operates cloud infrastructure, CI/CD pipelines, containerized workloads, and infrastructure-as-code across multiple products and environments. Builds monitoring, logging, alerting, configuration automation, and DevSecOps practices while improving reliability, deployment speed, security, and cost efficiency. This autonomous individual contributor partners with engineering and support teams to manage systems from infrastructure design through production operations.

Lead and build a production-grade GenAI knowledge platform: design RAG ingestion pipelines, agentic tooling, multi-level knowledge synthesis, and a domain ontology. Improve retrieval, reasoning, and reliability, owning architecture through deployment and growing a team over time.

Provide first- and second-level technical support for hardware, software, connectivity, Windows and macOS devices, Microsoft identity and endpoint tools, Microsoft 365, mobile devices, printers, networks, and video conferencing systems. Manage user provisioning, mailbox permissions, access groups, and support tickets through Jira. Assist VIP and executive users, document solutions, maintain the knowledge base, and deliver responsive, customer-focused service.