Teams at NeoXam

Provide first-line technical support for APAC financial software clients, troubleshoot and reproduce issues, manage support tickets and client environments, and coordinate fixes with global R&D. Support presales and implementation teams, perform Java development and code reviews, optimize performance, manage cloud resources, execute migrations, and handle software installations and upgrades. Document product knowledge and coordinate daily APAC support operations.

Designs and operates cloud infrastructure, CI/CD pipelines, containerized workloads, and infrastructure-as-code across multiple products and environments. Builds monitoring, logging, alerting, configuration automation, and DevSecOps practices while improving reliability, deployment speed, security, and cost efficiency. This autonomous individual contributor partners with engineering and support teams to manage systems from infrastructure design through production operations.

Lead and build a production-grade GenAI knowledge platform: design RAG ingestion pipelines, agentic tooling, multi-level knowledge synthesis, and a domain ontology. Improve retrieval, reasoning, and reliability, owning architecture through deployment and growing a team over time.