Teams at Neighborly

Support analysis and optimization of end-to-end transactional customer journeys; document workflows and journey maps; gather requirements and collaborate cross-functionally; assist with POS system updates, testing (UAT), process documentation, and data analysis to generate insights for continuous improvement.

The role involves overseeing paid media strategies for the brand, ensuring effective ad placements and maximizing ROI.

Manage and improve reporting infrastructure, dashboards, and recurring reports. Partner with cross-functional leaders to define KPIs, validate and reconcile data, deliver ad hoc analyses, automate reporting processes, and support data-driven decisions across sales, operations, customer experience, and field services.