Teams at Neighborly

Leads CRM content creation across email, SMS, and app channels for 20 brands. Writes and optimizes marketing copy, manages content calendars, maintains AI-powered content tools, develops brand voice workflows, and adapts messaging across customer journeys. Collaborates with creative, CRM, digital, customer engagement, and brand marketing teams while using performance data to improve campaigns and ensuring content meets brand, legal, and campaign standards.

Leads the marketing enablement strategy supporting franchise owners through training, communications, program management, centralized support, and platform adoption. Oversees marketing support teams, coordinates shared-service partners, improves owner experience, monitors adoption and service metrics, and drives automation, AI, self-service, and knowledge management initiatives. Requires strong marketing leadership, people management, analytics, and experience in complex operating models such as franchising or agencies.

Provides marketing platform and product support to franchise owners. Responsibilities include researching and resolving marketing issues, responding to phone, email, and video-call requests, training users, documenting inquiries and resolutions in ticketing systems, and maintaining knowledge of internal and external marketing tools. Requires strong communication, customer service, organization, software-learning ability, and a four-year degree in Marketing or a related field. The role follows a hybrid schedule in Waco, Texas.