Teams at Nebuly

Own enterprise technical support requests from triage through resolution. Investigate issues using logs, SQL, APIs, configurations, code, and AI agents; reproduce problems, solve requests, or escalate with clear diagnostics. Communicate with technical and nontechnical customers, conduct troubleshooting calls, document solutions, identify recurring issues, and collaborate with engineering, product, solutions, and customer success teams.

Own the technical customer journey from pre-sales through expansion. Lead enterprise demos, technical discovery, pilots, integration and deployment architecture, and business cases that demonstrate AI ROI. Partner with sales to close complex deals, monitor adoption, identify expansion opportunities, and influence product development. The role requires strong enterprise SaaS, observability, cloud, Kubernetes, LLM, and commercial expertise, with approximately 20% travel.

Deploy and operate Nebuly across customer cloud and on-premises environments. Build Terraform modules, manage Kubernetes and Helm deployments, execute upgrades, troubleshoot infrastructure, support security reviews, and improve deployment tooling and documentation. Partner directly with customer platform, DevOps, and security teams while feeding recurring deployment challenges back into engineering and product.