Teams at Neara

Lead end-to-end delivery of complex enterprise software engagements from kickoff through go-live, establish PMO standards and reporting, manage risks and cross-functional dependencies, support scope and contract reviews, and build customer success onboarding and learning systems. The role also shapes a new global PMO function and partners with Customer Success, Product, and Engineering to improve delivery excellence and operational scalability.

Leads customer success for strategic electric utility accounts, overseeing enterprise software deployments from pilot through long-term value realization. Manages a team of Customer Value Architects and Forward Deployed Engineers, advises utility executives, establishes ROI and governance frameworks, oversees technical implementation workstreams, drives adoption, and partners with Sales, Product, and Engineering on customer insights and expansion opportunities.

Leads a strategic portfolio of enterprise electric utility customers and manages 4–5 technical customer success team members. Oversees software deployments from pilots through long-term adoption, advises utility executives, defines ROI frameworks, manages technical workstreams, establishes governance, and drives customer value. Partners with Sales, Product, and Engineering to mitigate implementation risks, inform the product roadmap, and identify expansion opportunities.