Teams at NCS Group Australia

Lead technical analysis for a Customer Identity and Access Management transformation program. Elicit and map identity flows, translate architecture and security requirements into user stories and acceptance criteria, define API integrations and sequence models, and support SIT, UAT, defect resolution, and release activities. Collaborate with business stakeholders, architects, security engineers, and delivery squads across authentication, authorization, SSO, MFA, digital identity verification, and identity lifecycle management.

Own the authentication roadmap for a Customer Identity and Access Management transformation. Define policies, requirements, and end-to-end customer journeys across login, MFA, OTP, passwordless authentication, account recovery, step-up authentication, and session management. Collaborate with UX, architecture, cybersecurity, fraud, engineering, digital, and operations teams while managing backlogs, supporting Agile delivery, and migrating channels to common CIAM platforms.

Own identity verification capabilities within a CIAM transformation program. Define verification policies, processes, and customer journeys balancing user experience, fraud prevention, compliance, and trust. Manage vendor capabilities and integrations for document verification, biometrics, liveness detection, and data validation. Partner with UX, engineering, architecture, fraud, cybersecurity, privacy, and operations teams to support onboarding, account recovery, and high-risk transactions while monitoring verification and fraud metrics.