Teams at nCino, Inc.

Manage and mentor a team of support/technical support engineers to resolve customer issues, improve incident and change management, meet SLAs, optimize processes, and leverage AI and analytics to drive efficiency and customer satisfaction.

Provide technical leadership on web application features, mentor junior engineers, guide architecture and design decisions, collaborate with stakeholders, support releases and go-lives, leverage AI tools to improve development, and promote coding standards and team process improvements.

Design, develop, test, and support cloud-based web applications. Create tickets, prototypes, and proofs-of-concept. Contribute to CI/CD and automated testing, follow architecture decisions, collaborate cross-functionally for releases and go-live, maintain code quality, perform complex ticket troubleshooting, and integrate AI/ML tools to improve development efficiency and product functionality.