Teams at Navanta

Provides technical support for client projects, including hardware, software, server, network, Active Directory, and Group Policy administration. Resolves project-related tickets, documents processes and changes, assists technicians, communicates solutions to clients, and escalates complex issues. Requires at least three years of technical experience or equivalent education, three relevant certifications, and occasional travel. Week-long on-call rotations and occasional evening or weekend work may be required.

Manages pooled technical resources by forecasting demand, assigning technicians to projects, balancing workloads, monitoring delivery risks, and optimizing utilization. Partners with project managers, program managers, and technical leads on staffing, workforce planning, skill development, performance management, hiring, onboarding, and escalation resolution. The role emphasizes capacity management, career development, and delivery enablement across Solutions initiatives.

Owns business analysis, requirements, testing, governance, roadmap planning, and adoption for internal systems, AI, and automation initiatives. Leads discovery, translates needs into development-ready requirements, coordinates testing and delivery, evaluates AI opportunities, tracks outcomes, and presents recommendations to executives. Partners with engineering, data science, and business teams to prioritize initiatives, build business cases, manage dependencies, and improve product governance practices.