Teams at Natter

Own strategic relationships with association customers from onboarding through renewal and expansion. Build the customer success playbook, processes, metrics, and renewal motion for a new vertical. Lead success planning, executive business reviews, member engagement programs, and data-driven value analysis. Identify account growth opportunities, collaborate with internal teams, advocate for customer needs, and represent Natter at association events. The role requires executive-level communication, strategic account management, and regular travel.

Own the full enterprise sales cycle for association, professional society, trade organization, and government accounts with $50K+ contract values. Build Natter’s association sales playbook, engage executive and board-level stakeholders, conduct consultative discovery, develop ROI-based business cases, manage complex consensus-driven deals, forecast pipeline, collaborate cross-functionally, and represent the company at industry events. Regular travel across the United States and internationally is required.

Manage strategic enterprise customer relationships from onboarding through renewal and expansion. Develop success plans, lead executive business reviews, drive product adoption, identify account growth opportunities, analyze customer KPIs, and advocate for customer needs internally. Collaborate with Product, Marketing, Solutions, and Account Growth teams to deliver value and strengthen long-term partnerships. The role requires managing complex stakeholder ecosystems and engaging confidently with C-level customers.