Teams at Nationwide

Leads AI-enabled requirements and quality engineering initiatives within Nationwide’s Developer Experience and Platform organization. The role develops reusable automation patterns for web, mainframe, and desktop applications; improves software delivery, testing, security, and CI/CD practices; provides technical direction; mentors engineers; and coordinates medium-to-large projects across teams. The position is hybrid in Columbus, Ohio, with potential on-call responsibilities.

Analyzes risk for individual applicants and employer group coverage, determines eligibility, and makes underwriting decisions. Processes specialty products and assigned projects, maintains customer and regulatory relationships, recommends underwriting policy updates, and serves as a subject matter expert for junior underwriters. The role requires group benefits and medical underwriting experience, strong analytical and communication skills, and knowledge of insurance products and processing systems.

Manages contact center workforce scheduling, forecasting, capacity planning, agent skilling, vacation and shift bids, and staffing coverage. Analyzes call volumes, productivity, attrition, and resource allocation to develop daily through monthly forecasts. Coordinates training, cross-training, overtime, schedule changes, and workflow automation. Uses Genesys WEM, GAX, and IEX/i360 to maintain staffing systems, audit skills, and recommend solutions to meet service goals.