Nationwide Building Society Benefits Overview

Analyze employee Culture and Pulse Survey data, qualitative feedback, external trends, and internal evidence to produce actionable insights. Create reports and presentations for senior stakeholders, support culture representatives, respond to complex insight requests, and recommend interventions that improve colleague experience and organizational performance. The role requires advanced Excel analysis, clear communication, stakeholder engagement, qualitative research, problem-solving, and responsible use of AI tools.

Create polished, visually engaging communications, presentations, infographics, event materials, guides, newsletters, posters, and digital assets for Business Banking audiences. Edit and quality-check content, apply brand and accessibility standards, maintain templates and content libraries, and support leadership presentations, campaigns, conferences, and multimedia activities. Collaborate with Communications and Events teams while managing multiple deadlines and delivering high-quality work at pace.

Provides in-person, phone, and online banking support, including transactions, customer queries, product guidance, and digital service assistance. Maintains accuracy, fairness, security, and regulatory processes while escalating concerns appropriately. Works collaboratively in a busy branch environment to deliver inclusive customer experiences. No banking experience is required, but customer service skills, empathy, digital confidence, adaptability, and clear communication are important.