Nationwide Building Society Benefits Overview

Supports customers in a Nationwide branch through face-to-face, phone, and digital banking interactions. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and digital tools, identifying and escalating concerns, following security and fairness procedures, and collaborating with colleagues to deliver excellent service. The role is a full-time, 12-month fixed-term contract requiring strong communication, empathy, adaptability, digital confidence, integrity, and a customer-focused approach.

Provide friendly, accurate banking support in the Rosyth branch across face-to-face, phone, and digital interactions. Handle transactions and queries, understand customer needs, guide customers toward suitable banking products and services, follow security and fairness processes, identify concerns, and collaborate with colleagues during busy periods. The role requires empathy, patience, clear communication, digital confidence, adaptability, and a strong commitment to customer care and integrity.

Leads business analysis across digital payments and authorization initiatives from discovery through delivery. Elicits and manages functional and non-functional requirements, creates user stories and journey maps, evaluates solutions, and maintains traceability and governance compliance. Partners with stakeholders to balance cost, risk, value, and time while supporting sustainable process and service improvements. Provides coaching and potential line management to Business Analysts and contributes to business analysis and product ownership practice initiatives.