Teams at National Guardian Life Insurance Company

Processes, reviews, audits, and issues life insurance and annuity applications using administration systems. Manages pending policies, resolves errors, protects customer information, documents issue resolution, escalates complex cases, and supports process improvements and team turnaround goals.

Processes and adjudicates life insurance, annuity, trust, rider, and related claims within service and regulatory timelines. Verifies forms, researches insured status, calculates basic annuity cost basis, documents findings, prepares correspondence, and provides empathetic phone and email support. Contacts policyholders, agents, funeral homes, beneficiaries, and internal teams to obtain information and resolve issues. Maintains accurate records, supports team coverage, solves problems, and completes assigned projects.

Provides phone and written customer support for internal and external customers, including resolving inquiries, submitting service requests, documenting interactions, and preparing correspondence. The role requires learning insurance product processes, meeting performance metrics, escalating issues when needed, and collaborating with teammates to maintain coverage and service quality. Responsibilities also include processing assigned work, identifying customer solutions, and supporting retention through empathetic, professional communication.