Nation Safe Drivers Benefits Overview

Responsible for acquiring new business and managing existing towing and roadside service provider accounts. Builds and maintains provider networks, negotiates rates, monitors contract compliance, analyzes territory performance, addresses service gaps, and ensures adequate regional coverage. The role involves frequent communication, outbound outreach, account reviews, reporting, trade show participation, and up to 20% travel.

Serves as the first point of contact for a corporate office by greeting visitors, managing calls and visitor access, coordinating conference rooms, handling mail, and supporting office operations. Provides administrative and basic HR support, including data entry, records maintenance, onboarding and offboarding assistance, employee communications, supply management, and confidential information handling.

Designs, configures, and optimizes the Five9 cloud contact center platform, including IVRs, ACD routing, omnichannel workflows, reporting, integrations, automation, and telephony. Troubleshoots complex VoIP, networking, platform, and integration issues; develops Salesforce and other business-system integrations; analyzes contact center KPIs; leads implementations, upgrades, testing, documentation, disaster recovery, and continuous improvement. Provides technical guidance to stakeholders, administrators, and users.