Teams at Natera

Own the architecture and hands-on development of a production GenAI vector store platform for clinical document intelligence. Lead hybrid search, document ingestion, parsing, chunking, retrieval evaluation, LLM integration, and platform observability. Set technical direction, build critical-path systems, establish retrieval standards, improve quality and scalability, and partner with clinical, product, and engineering stakeholders. Mentor teams and make architecture decisions balancing accuracy, latency, cost, reliability, and regulatory requirements.

Provides enterprise IT end-user support through walk-up, phone, email, and ticketing channels. Troubleshoots hardware, software, office systems, peripherals, and communication systems; manages issue resolution and customer follow-up. Supports IT projects involving virtualization, asset and software license management, monitoring, identity management, and network and compute platforms. Develops desktop standards and configurations while assisting system administrators as needed.

Provides enterprise end-user IT support for hardware, software, office systems, peripherals, phones, and voicemail. Resolves issues through walk-up, phone, email, and ticketing channels while ensuring customer follow-through. Supports IT initiatives involving virtualization, asset and software license management, monitoring, identity management, and network and compute improvements. Develops desktop standards and configurations and assists system administrators as needed.