Natera

HQ
Austin
Total Offices: 2
6,000 Total Employees
Year Founded: 2004
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Natera Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers occupational accident insurance

Offers disability insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers company equity

Offers performance bonuses

Offers employee stock purchase plan

Offers employee discounts

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Company Culture

Provides commuter benefits

Provides free snacks and drinks

Office is pet friendly

Offers legal assistance

Offers a remote work program

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid sick days

Provides paid holidays

Provides bereavement leave

Career Growth + Development

Provides customized development tracks

Recently posted jobs

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Natera

Regional Customer Support Specialist

4 Hours AgoSaved
Remote
US
Biotech
Provides customer support for medical professionals, patients, sales representatives, and internal teams. Manages account inquiries, ordering issues, missing information, delays, cancellations, sample redraws, and escalated problems while documenting interactions and maintaining turnaround times. Requires knowledge of oncology testing workflows, patient information requirements, HIPAA/PHI handling, customer service, problem-solving, and administrative procedures. The role is remote and may involve Salesforce Service Cloud, laboratory information systems, customer portals, and cloud-based call center tools.
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Natera

Customer Experience Assoc

4 Hours AgoSaved
Remote
US
Biotech
Provides phone and electronic customer support for medical testing, including obtaining missing information, communicating test status, handling results and sample inquiries, scheduling mobile phlebotomy, triaging technical and clinical requests, supporting account and supply orders, documenting interactions, and escalating issues. Maintains knowledge of genetic testing procedures, protects patient health information under HIPAA, and assists with training new employees.
Biotech
Leads denial management and appeals strategy for laboratory billing, including payer advocacy, root-cause analysis, outsourced RCM performance, and reimbursement optimization. Partners with engineering and vendors to translate workflows into billing-system logic and automation. Defines requirements, supports UAT and QA, analyzes denial trends using data tools, and drives scalable processes that improve overturn rates, prevent denials, and increase recovery.
see all jobs at Natera