Nasstar Benefits Overview

Manages IT service cease and customer offboarding requests, ensuring connectivity services are terminated accurately, billing and internal costs are stopped, and contractual requirements are met. Uses ServiceNow to track requests, coordinates internal teams and vendors, handles technical escalations, validates termination dates and fees, maintains process documentation, supports training, and identifies automation and process improvements. The role requires MSP experience, network cancellation knowledge, ITSM familiarity, strong organization, customer communication, and understanding of IT infrastructure, ITIL, cybersecurity, and data protection.

Leads complex, concurrent projects from planning through delivery, managing scope, schedules, budgets, resources, risks, quality, governance, documentation, vendors, and stakeholder expectations. Oversees project forecasting, change control, reporting, and service transition while coordinating internal departments, customers, and third parties. Requires strong project management experience in a fast-paced managed service provider environment and familiarity with Microsoft technologies and delivery governance practices.

Build and architect scalable full-stack applications using React, Node.js, TypeScript, AWS, Terraform, and serverless technologies. Own frontend, backend, infrastructure, CI/CD, testing, and deployment across the application lifecycle. Use AI-assisted development tools, design event-driven architectures, and mentor junior engineers. Act as a consultative technical partner by translating business needs into secure solutions and presenting architectural guidance to client stakeholders.