Teams at Nash

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Own investigation, resolution, and escalation of complex platform and integration issues. Monitor Datadog alerts, coordinate P1 incidents, produce actionable escalations, document known patterns, and provide overflow delivery support for enterprise customers.

The role focuses on closing complex sales with enterprise clients in logistics, requiring a strong technical background and strategic relationship building.