Teams at Napco National

Assists the Product Manager with market research, lead qualification, CRM updates, customer visits, forecasting, competitor analysis, product feedback, trend monitoring, and identifying product development opportunities. The role also requires staying current on market trends, technologies, processes, and industry developments through research and trade fairs.

Manages product portfolios, brand matrices, product categorization, sales forecasts, inventory planning, product launches, customer complaints, and market intelligence. Measures KPIs, evaluates customer feedback, supports major customers, coordinates with marketing and sales teams, and recommends strategies based on competitive and market analysis.

Sells company products, manages customer accounts, opens new business, and develops relationships across an assigned territory. Responsibilities include processing orders, special requests, collections, returns, complaints, reconciliations, and customer documentation in JDE or CRM. The role also promotes the ECOM platform, identifies sales opportunities, conducts product trials, monitors competitors, and reports customer or market issues to sales leadership.