Teams at Nametag

Owns CX operations across customer success, support, and solutions engineering. Responsibilities include managing support workflows, routing tickets, enforcing SLAs, reporting on queue health, coordinating engineering escalations, resolving L1 issues, onboarding customers, administering support systems, maintaining runbooks, and supporting AI-enabled triage and automation. Requires strong technical communication, support queue management, platform administration, and judgment with customer and security information.

Own the technical sales motion for complex enterprise deals, partnering with Account Executives on discovery, demos, proofs of concept, technical validation, and customer handoffs. Advise security, IAM, and IT stakeholders on identity architecture, authentication, and account protection. Define success criteria, oversee implementation continuity, surface product and competitive insights, and support renewals and expansions.

Own the strategy and execution of integrations between Nametag and enterprise platforms such as Workday, ServiceNow, Slack, and Okta. Research platform constraints, design secure verification flows and APIs, produce engineering-ready specifications, guide marketplace reviews, and manage launch, adoption, documentation, and roadmap prioritization. Partner with engineering, design, partnerships, and go-to-market teams while using AI tooling to accelerate research, specifications, and documentation.