Teams at Nagwa

Plans and manages offline activation campaigns, PR campaigns, and company events from concept through execution. Coordinates agencies and suppliers, negotiates quotations, manages budgets and logistics, develops creative engagement ideas, and measures campaign performance. The role also oversees media outreach, event execution, reporting, and market and competitor analysis.

Provide primary customer support across calls, email, and chat for online learners; resolve queries within SLA, identify needs, guide feature use, monitor social media complaints, and collaborate with staff to improve the learning experience. Work rotational shifts including weekends and holidays.