NAB Benefits Overview

Supports banking projects and initiatives focused on customer experience, controls, risk management, process improvement, and new ways of working. Responsibilities include business analysis, project planning and delivery, reporting, process documentation, risk registers, training materials, rollout plans, change management, and stakeholder engagement. The role also maintains process maps, work instructions, SharePoint pages, and control documentation while providing ad hoc project and business analysis support.

Supports international trade finance operations and payment practices while monitoring risk, assurance requirements, and non-compliance. Ensures adherence to external legislation, bank standards, and internal policies. The role requires strong customer service, attention to detail, accuracy, teamwork, ethical judgment, and a proactive commitment to continuous learning.

Leads a lending and credit operations team, ensuring high-quality processing, policy compliance, risk management, operational efficiency, customer outcomes, and timely lending decisions. The role drives service excellence, supports bankers, improves productivity, and develops team members while maintaining accountability for file quality, compliance, customer NPS, and time to decision.