Teams at myKaarma

Own a defined SaaS product area from customer discovery through launch and continuous improvement. Responsibilities include researching customer needs, defining product requirements, prioritizing initiatives, making tradeoffs, setting success metrics, partnering with Engineering and Design, coordinating cross-functional stakeholders, communicating decisions and risks, and measuring customer and business outcomes. The role requires independent product ownership, analytical decision-making, and reliable execution in a collaborative environment.

Own a defined product area from discovery through launch and continuous improvement. Conduct customer research, define problems and requirements, prioritize initiatives, make tradeoffs, establish success metrics, and partner with Engineering, Design, Data, Sales, Support, and Customer Success. Use experimentation, customer feedback, and product data to deliver measurable customer and business outcomes while communicating priorities, risks, dependencies, and progress.

Monitor cloud, server, network, storage, and database environments; take corrective action to maintain uptime; create monitoring alerts and dashboards; develop infrastructure monitoring and reporting tools; optimize configurations; document operations; manage outages and escalations; and coordinate with engineering teams on high-priority tickets. The role supports evening or night shifts and values AI-enabled workflow automation.