Teams at MyHana

Maintains material master data for marketing materials, packaging, POP, and Zeal Optics. Collects and validates data using SAP, Excel, and Access; coordinates data requests, supports legacy-system conversion, tests SAP enhancements, resolves data issues, and improves automation and data quality. Works cross-functionally with global teams and serves as backup to the Master Data Analyst.

Leads frame repair support by resolving escalated customer inquiries, coaching and training repair technicians, reviewing repair quality, and supporting department performance goals. Acts as the first point of contact for employee questions, provides feedback on customer interactions and repairs, supports quality and turnaround standards, and recommends process improvements. The role also handles repair-related customer service calls and contributes to employee reviews.

Designs and delivers blended learning, onboarding, product, optical, and continuing education programs for sales teams and retail partners. Develops instructional content, supports product launches and technical marketing campaigns, manages training initiatives, coordinates schedules and LMS content, provides product support, and evaluates program effectiveness. The role facilitates seminars, workshops, webinars, and in-person events across North America, requiring collaboration with subject matter experts, marketing, sales, vendors, and external partners.