Teams at MyHana

Leads frame repair support by resolving escalated customer inquiries, coaching and training repair technicians, reviewing repair quality, and supporting department performance goals. Acts as the first point of contact for employee questions, provides feedback on customer interactions and repairs, supports quality and turnaround standards, and recommends process improvements. The role also handles repair-related customer service calls and contributes to employee reviews.

Coordinates outbound order flow and warehouse fulfillment by preparing picking batches, creating waves and delivery orders, monitoring processing, resolving back-orders, printing labels and stickers, and updating shipment routing. Supports order management, picking, packing, and shipping while communicating with Sales Support, Customer Service, and leadership. The role requires accurate prioritization, strong customer service, SAP knowledge, operational improvement skills, and the ability to lift 40 pounds and stand for extended periods.

Designs and delivers blended learning, onboarding, product, optical, and continuing education programs for sales teams and retail partners. Develops instructional content, supports product launches and technical marketing campaigns, manages training initiatives, coordinates schedules and LMS content, provides product support, and evaluates program effectiveness. The role facilitates seminars, workshops, webinars, and in-person events across North America, requiring collaboration with subject matter experts, marketing, sales, vendors, and external partners.