Teams at Mutual of Omaha

Handle 100% live inbound mortgage refinance leads in an in-office, high-volume call environment. Build rapport, analyze customers' financial situations, recommend appropriate mortgage solutions, negotiate terms, and close loans while coordinating with operations and processing teams. Focus on sales performance, follow-up, and daily coaching to meet targets and advance professionally.

Lead, coach, and develop a team of Mortgage Consultants to meet production goals. Review pipelines and loan files for accuracy, provide call coaching and second‑voice support, and act as cross‑departmental resource while maintaining knowledge of loan programs and regulations.

Handle inbound mortgage leads by phone and email, gather borrower information, answer basic loan-process questions, support Mortgage Analysts, assist with social media outreach and past-customer follow-up. Receive training and coaching with clear growth path into Mortgage Analyst roles.