Teams at MUM Industries, Inc.

Provides customer service, product information, quotes, order entry, and sales follow-up. Builds customer relationships, identifies upselling opportunities, learns technical products and applications, and collaborates with engineering and production teams. The role includes structured training and mentorship to develop toward a future Sales Manager position.

Provides day-to-day support for ERP and business applications, troubleshoots application, workflow, data, and user issues, and coordinates with vendors and internal stakeholders. Analyzes business processes, supports automation and system enhancements, participates in testing and implementations, maintains documentation, and trains users on enterprise systems. The role requires strong communication, organization, problem-solving, SQL, database, and Microsoft 365 skills.

Support development and maintenance of Power BI dashboards, extract and analyze data from ERP/SQL databases, build and modify SQL queries, validate data accuracy, document data sources and business rules, troubleshoot reporting issues, and collaborate with cross-functional teams to deliver actionable business insights.