Teams at MUM Industries, Inc.

Provides customer service, product information, quotes, order entry, and sales follow-up. Builds customer relationships, identifies upselling opportunities, learns technical products and applications, and collaborates with engineering and production teams. The role includes structured training and mentorship to develop toward a future Sales Manager position.

Lead manufacturing quality activities, maintain the ISO 9001 quality management system, manage audits and inspections, address customer complaints, support supplier improvement, track quality metrics, and drive root-cause analysis and continuous improvement. Train and develop quality personnel, maintain documentation, collaborate with internal teams and stakeholders, and ensure safe, effective department operations.

Provides day-to-day support for ERP and business applications, troubleshoots application, workflow, data, and user issues, and coordinates with vendors and internal stakeholders. Analyzes business processes, supports automation and system enhancements, participates in testing and implementations, maintains documentation, and trains users on enterprise systems. The role requires strong communication, organization, problem-solving, SQL, database, and Microsoft 365 skills.