Teams at Multiplier

Manage named APAC customer accounts, build outcome-based relationships, drive product adoption, identify expansion opportunities, and support retention. Partner with Sales, Product, Operations, and Engineering to resolve customer needs and influence the product roadmap. The role requires consultative solutioning, account planning, forecasting, quota attainment, strong communication, and proactive problem-solving. Candidates must be based in Shanghai, China, speak Chinese, and have 2–3 years of Customer Success or Account Management experience.

Manages named APAC accounts by building trusted relationships, delivering consultative solutions, and driving customer satisfaction, retention, expansion, and revenue growth. Partners with Sales, Product, Operations, and Engineering, identifies upsell and cross-sell opportunities, develops account plans, and communicates customer feedback to influence the product roadmap.

Manage named customer accounts across APAC, build trusted relationships, drive product adoption, support retention and expansion, identify growth opportunities, and represent customer feedback to Product. The role partners with Sales, Product, Operations, and Engineering to deliver solutions, achieve customer objectives, and support international hiring growth. Candidates need customer success or account management experience, strong communication, account planning and forecasting skills, and the ability to work independently in a fast-growth remote environment.