Multiplier Benefits Overview

Lead and manage a payroll support team covering EMEA and US, own SLAs/KPIs and escalation paths, resolve complex payroll queries, improve root causes and knowledge base, manage Salesforce/Zendesk workflows and reporting, and hire/coach support specialists.

Manage a named enterprise account portfolio to drive adoption, retention, and expansion of Multiplier's global HR SaaS. Build trusted relationships, provide consultative solutions and best practices, coordinate cross-functional teams, surface product feedback, and identify growth opportunities to meet revenue and customer success goals.

Provide on-site office and front-desk management, events planning, document and courier handling, vendor and landlord liaison, and cross-functional administrative support to ensure smooth, secure, and compliant operations for the Singapore office.