Teams at Mulberry Technology

Leads a blended customer support and claims team, managing staffing, coaching, quality, escalations, regulatory complaints, reporting, and performance improvement. Owns claims workflows, customer communications, decision frameworks, self-service initiatives, and partnerships with Product and Engineering. Supports service and repair network expansion, provider performance, and operational strategy. Uses customer and claims data to improve cycle times, One-Touch Resolution, workflow consistency, and overall client experience.