Teams at Mudah.my

Own the platform product roadmap for internal tools used by sales, support, operations, and moderation teams. Lead AI-driven automation, agents, copilots, and productivity improvements while measuring efficiency and quality gains. Also oversee reliable, compliant checkout and billing, plus integrations across Mudah, third-party services, and Carousell Group. Partner with engineering, finance, payment providers, and cross-functional stakeholders to build scalable, reusable platform capabilities.

Monitor and improve sales operational systems, including dashboards, CRM, call center processes, and protocols. Track sales and customer performance, identify issues, prepare reports, and recommend improvements. Gather product and competitor insights, coordinate add-on services, manage sales paperwork and customer payments, and complete ad hoc analyses and projects.

Design end-to-end marketplace experiences for buyers and sellers across discovery, listing, chat, and user lifecycle journeys. Partner with product managers, engineers, data, and business teams to define problems, use research and metrics, prototype solutions with AI tools, build scalable design systems, and deliver high-quality products through rapid release cycles. Measure shipped outcomes, iterate based on learning, and contribute to design excellence through critique and shared practices.