Teams at MTM

Oversee daily operations of a high-volume ADA Assessment Center, ensuring production, quality, contractual compliance, reporting accuracy, staffing, and customer satisfaction. Lead and coach staff, monitor metrics and workloads, manage budgets and data processes, implement operational improvements, support recruitment, and coordinate with internal and external partners. The role also provides administrative guidance, develops procedures, promotes accountability, and ensures adherence to organizational policies and contractual requirements.

Investigates and resolves member complaints and escalations across the assigned New Mexico region. Partners with advocacy groups, tribal organizations, providers, clients, and internal stakeholders; conducts outreach and advisory meetings; performs ride-alongs; documents issues and action plans; analyzes complaint data; recommends process improvements; educates members on their rights; and monitors access, safety, and service quality.

The Program Director manages transportation services, acts as a liaison with clients, ensures compliance with contracts, and oversees business outcomes and budget management.