Teams at MSX International

Manage and deliver a German trade programme for a major vehicle manufacturer, serving as the primary contact for dealers and sales teams. Lead marketing and promotional initiatives, dealer onboarding, market and competitor analysis, pricing recommendations, KPI reporting, and programme growth activities. Build stakeholder relationships, support trade customer development, visit German dealerships regularly, assist with launches, and coach Sales Development Managers. Requires native German, fluent English, dealership or workshop experience, analytical skills, and UK-based travel flexibility.

Provide remote and onsite technical support to automotive dealers by diagnosing complex vehicle repair issues, analyzing service-quality feedback, developing corrective actions, and resolving delayed cases. Support new product launches, improve dealer repair processes, create training modules, train technicians, implement “Fix it right” practices, and address issues involving diagnostics, tooling, technical literature, and vehicle communications. The role requires hands-on knowledge of mechanical and electrical systems, CAN diagnostics, hybrid and electric vehicles, and dealer operations.

Develops, maintains, and improves automotive technical documentation and Technical Service Bulletins. Collaborates with engineers and subject matter experts, manages the TSB lifecycle, validates procedures, ensures documentation quality and compliance, incorporates visual aids, audits historical records, and improves content processes supporting technicians, dealerships, field personnel, and customers.