MSX International Benefits Overview

Provide customer service and billing/accounts receivable support for a commercial fleet program: handle inquiries, create invoices, analyze data to find root causes, support reporting, maintain records, and drive process improvements.

Manage end-to-end aftersales customer journeys and product lifecycle across European markets. Translate business needs into IBRs/user stories, coordinate with IT, UX/UI and web teams, align with Service Operations and Warranty, monitor KPIs, produce documentation and training, and drive continuous improvement to enhance dealer and customer experiences.

As a Digital Product Analyst, you will analyze user data to inform product strategies, define KPIs, and enhance user experiences for digital products.