Teams at MSIG USA

Leads the Commercial Surety Underwriting Analyst team, overseeing submission intake, account servicing, bond issuance, records, workload allocation, and service performance. Partners with underwriters and stakeholders to resolve complex operational issues, maintain documentation and controls, improve workflows, support system enhancements, and ensure accurate execution throughout the surety bond lifecycle. Coaches employees, manages deadlines, identifies process bottlenecks, and drives continuous improvement.

Leads an Excess Claims team and oversees complex, high-severity, and coverage-sensitive casualty claims. Provides technical direction on investigation, coverage analysis, reserving, litigation, negotiation, documentation, compliance, and resolution. Manages audits, claim reporting, reinsurer communications, underwriting partnerships, customer service, and team development. Handles selected complex claims and supports recruiting, training, performance management, and continuous improvement.

Leads General Liability claims operations, providing technical oversight for complex, high-severity, coverage-sensitive, and litigated claims. Oversees investigations, coverage analysis, reserving, evaluations, litigation strategies, compliance, audits, reporting, and resolutions. Manages and develops claims professionals, supports recruiting and performance management, partners with underwriting and reinsurers, and maintains effective communication with insureds, claimants, brokers, and other stakeholders.