Teams at MS Amlin

Provides on-site and remote first-line IT support for corporate users, troubleshooting Microsoft 365, Windows devices, mobile devices, meeting room technology, printers, and peripherals. Handles onboarding, offboarding, device deployment, ticket management, endpoint compliance, vulnerability remediation, and endpoint security. Maintains documentation and asset records while following ITSM processes and coordinating with IT teams and vendors.

Lead and improve QA across business change initiatives by establishing risk-based testing standards, coaching teams, coordinating functional, integration, API, regression, data migration, and end-to-end testing, managing defects and evidence, and assessing release readiness. The role partners with business, technology, project, compliance, and supplier stakeholders while driving continuous improvement and maintaining alignment with requirements, risks, DORA, and Solvency II.

Provide onsite and remote support for Windows devices, Microsoft 365, endpoints, collaboration tools, meeting rooms, and workplace technologies. Manage device deployment, provisioning, security, compliance, lifecycle, and asset processes. Support joiner, mover, and leaver activities, troubleshoot incidents through resolution, coordinate with vendors, and assist with technology rollouts. Contribute to automation, vulnerability remediation, service improvements, documentation, and employee experience initiatives.