Jobs at MRO

Reviews and routes healthcare-related requests by analyzing documentation, identifying request types and priorities, and assigning work appropriately. Maintains accurate internal databases, ensures data integrity and compliance, meets productivity targets, and supports process improvements. The role requires strong communication, attention to detail, healthcare process experience, HIPAA knowledge, Microsoft Office proficiency, and flexibility to work varied shifts in a full-time office environment.

Supervise a frontline healthcare BPO team of 10–20 associates, manage schedules and attendance, monitor KPIs, coach employees, resolve escalations, coordinate training, ensure HIPAA and process compliance, prepare performance reports, and implement workflow improvements to increase productivity, accuracy, and service quality.

Extracts, analyzes, validates, and documents clinical data from EHR/EMR systems for registries, quality reporting, and improvement programs. Reviews pathology, radiology, and treatment reports; maintains high accuracy and inter-rater reliability; protects patient confidentiality under HIPAA; supports quality assurance; and presents summarized findings. Requires advanced medical terminology knowledge, Excel proficiency, and independent analytical work.

Extracts, analyzes, validates, and documents clinical data from EHR/EMR systems for registries, reporting, and quality improvement initiatives. Reviews pathology, radiology, and treatment reports, maintains at least 98% accuracy, supports inter-rater reliability and quality assurance processes, protects patient confidentiality under HIPAA, and presents summarized findings. The role requires advanced medical terminology knowledge, strong attention to detail, and independent work across clinical data projects.

Supervise and coach a frontline team (10-20) in a healthcare BPO, monitor KPIs (AHT, CSAT, FCR, QA), ensure regulatory compliance (HIPAA), manage schedules, resolve escalations, run reporting, and drive process improvements and training initiatives.

Lead and manage a frontline team of 10-20 associates in a BPO healthcare environment, ensuring compliance with HIPAA and client requirements. Drive performance through KPI monitoring, coaching, scheduling, training coordination, escalation management, reporting, and process improvement to maintain service quality and operational efficiency.

Lead firewall and network security operations, manage Check Point firewalls, mentor engineers, and ensure compliance across cloud platforms.

The Senior Analyst will abstract medical data from EHR/EMR systems, analyze medical information, and support quality assurance processes while maintaining confidentiality and adhering to HIPAA guidelines.