Teams at mPower, Inc.

Provides Tier 3 Mac support and administers JAMF Pro for macOS provisioning, imaging, software deployment, patching, endpoint security, and system maintenance. Supports vulnerability mitigation, servers, file shares, incident response, monitoring, documentation, and customer coordination. Requires substantial enterprise IT support experience, JAMF administration, ITIL certification, technical certifications, and the ability to obtain a Level 5 NACI security clearance.

Leads daily HR operations for a federal government contracting organization, including policy development, employee relations, performance management, benefits, compliance, HRIS administration, workforce planning, and staff supervision. Advises executive and program leadership, supports contract workforce requirements, oversees employee lifecycle processes, and improves HR systems, reporting, and operational effectiveness.

Leads federal IT support and Help Desk operations, including service delivery, incident management, desktop support, asset management, security support, and technical escalations. Manages contract performance, budgets, personnel, schedules, stakeholders, SLAs, KPIs, reporting, and operational improvements. Oversees ServiceNow or comparable ITSM platforms, coordinates deployments and system upgrades, ensures compliance with federal requirements, and drives customer satisfaction and continuous improvement.