Teams at mPower, Inc.

Provides application and IT support by gathering requirements, configuring low-code applications, troubleshooting incidents, managing access, testing enhancements, documenting procedures, training users, and supporting change management. The role collaborates with stakeholders, developers, and administrators to improve business applications and resolve issues within SLAs. Experience with COTS/GOTS applications, Google AppSheet, Microsoft 365, SharePoint, Slack, ITIL, and Agile is valuable. Must be able to obtain a Public Trust clearance.

Provides responsive desktop and mobile IT support to end users, including VIP and executive personnel. Installs, configures, maintains, and troubleshoots hardware, software, operating systems, peripherals, and security tools. Manages ServiceNow tickets from intake through resolution, supports client applications, and contributes to IT projects. Requires strong customer service, communication, and technical support skills, along with the ability to obtain a Public Trust clearance.

Provide budget and financial support by maintaining tracking tools and records, compiling and reconciling federal financial data, preparing recurring and ad hoc reports, supporting audits and year-end activities, and developing spreadsheets, dashboards, and documentation to improve budget execution and reporting.