Teams at Mozilla

Own end-to-end recruiting for complex technical, staff-level, and leadership roles. Develop advanced sourcing strategies for niche technical communities, advise senior leaders on hiring plans and organizational design, lead candidate negotiations and closing, improve recruiting workflows, apply career-level guides for consistent calibration, and build diverse long-term talent pipelines.

Build and launch Mozilla’s first B2B technical support operations capability. Own outsourced vendor relationships, operating processes, training, workforce planning, metrics, capacity, governance, escalations, and incident response. Coordinate vendors, customers, Product, Engineering, and business teams while improving support quality, efficiency, cost, and customer experience across regions and languages.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.