Teams at Moxie (joinmoxie.com)

Ownership of platform reliability and incident response across cloud infrastructure. Improve observability, CI/CD pipelines, deployments, developer experience, and operational tooling. Act as primary on-call platform expert, collaborate with product teams, and run postmortems to raise platform reliability.

Lead Moxie’s strategic finance function: own forecasting, GMV modeling, budget-vs-actual and variance analysis, build dashboards and processes, partner with cross-functional leaders, and support strategic initiatives including tech rollouts and M&A.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.