Teams at MOXFIVE

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Lead platform engineering to improve cloud infrastructure, Kubernetes, IaC, CI/CD, secrets, observability, and production guardrails. Build internal developer tooling, harden access controls, improve operational readiness, and define pragmatic platform standards to enable secure, reliable, high-velocity releases.

Lead end-to-end restoration for large-scale ransomware and cybersecurity incidents, coordinate cross-functional workstreams, build restoration roadmaps and dashboards, make real-time priority decisions, brief executives, mentor project managers, and participate in rotating on-call incident response.