Teams at Mouser Electronics

Leads the Web Experience organization, managing a multidisciplinary team across Product, UX, Ecommerce Analytics, Customer Support, and related functions. Oversees hiring, onboarding, performance management, employee development, workforce planning, team logistics, and matrix collaboration. Ensures effective ways of working, role clarity, employee engagement, operational compliance, and alignment with global functional leaders. Uses ecommerce, web analytics, and business intelligence insights to support product and business decisions.

Develops business intelligence reports, data models, datasets, and complex queries. Analyzes data quality and large datasets, translates findings for business partners, supports BI production environments, monitors systems, troubleshoots issues, and optimizes workflows. Builds predictive and prescriptive machine learning models using supervised and unsupervised techniques. Collaborates with architects and end users to enable data-driven decision-making.

Coordinates customer account and credit workflows, including order releases, account setup, credit investigations, collections, service orders, credit limits, and invoice issue resolution. Coaches and mentors Customer Account Representatives, schedules team workflow, monitors reports, and serves as the subject matter expert for credit functions. Analyzes account information, makes independent decisions, supports process improvement, and maintains relationships with internal and external customers.