Teams at Mountain America Credit Union

Develop and execute internal communication strategy, maintain editorial calendars, taxonomy and metadata frameworks, lead campaign planning and debriefs, manage content migration and analytics, set metrics and SOPs, collaborate with stakeholders, ensure regulatory compliance.

Lead Fraud Intake and Alerting Operations, develop fraud strategy, manage vendors and detection systems, set KPIs/SLAs, oversee investigations and regulatory compliance, mentor staff, and collaborate cross-functionally to improve member experience and fraud prevention.

Lead product strategy and lifecycle for payments products: define multi-year roadmaps, build business cases, monitor KPIs, influence cross-functional stakeholders, manage vendor/partner relationships, and drive financial and operational outcomes.