Teams at Mount Hermon Association Incorporated

Leads aerial adventure tours and related climbing activities while prioritizing guest safety, engagement, and customer service. Fits and monitors protective equipment, inspects hardware, delivers program curriculum, maintains safe environments, reports incidents, and participates in rescue training. The role requires outdoor physical work, comfort at heights over 80 feet, ability to rescue guests, weekend availability, and current First Aid, CPR, and AED certifications.

Administers daily HR operations including recruitment, onboarding, personnel records, employee separations, EEO reporting, workers’ compensation administration, and employee support. Coordinates with hiring managers and internal departments, maintains HR documentation, prepares reports and training materials, and ensures compliance with employment regulations. Requires strong organizational, communication, confidentiality, and problem-solving skills, along with proficiency in office software and the ability to learn HR systems.

Leads administrative and operational functions for an adventure programs department. Responsibilities include staff certification tracking, scheduling, staffing optimization, interdepartmental communication, customer service supervision, retail sales oversight, inventory management, process improvement, and long-term planning. The role supervises operations and customer service staff, supports guest satisfaction, and requires flexibility for weekend, holiday, long, and on-call work.