Teams at Morgan & Morgan, P.A.

Coordinates investigation requests for the legal firm’s Shared Services team. Responsibilities include quality assurance, investigation management, research, reporting findings, communicating with directors, case staff, and offshore vendors, monitoring market developments, and recommending process improvements. The role requires strong organization, attention to detail, adaptability, diplomacy, and multitasking in a fast-paced environment.

Manage personal injury case files from intake through closing under attorney direction. Responsibilities include communicating with clients, insurers, healthcare providers, and attorneys; obtaining medical records and supporting documentation; preparing demands and case correspondence; negotiating settlements and medical balance reductions; maintaining organized files; and presenting case summaries. The role requires strong organization, communication, writing, negotiation, multitasking, computer, and database skills.

Provides customer and case support by handling inbound and outbound calls, gathering medical treatment documentation, reviewing files, coordinating with medical providers and clients, entering information accurately, and composing correspondence for providers and legal staff. Requires strong communication, organization, multitasking, typing, critical-thinking, and customer-service skills. Prior medical or case management experience is preferred but not required.