Teams at MOO

Leads MOO’s customer and commercial strategy, including Managed Services growth, end-to-end customer experience, Customer Service, Revenue Operations, Demand Generation, and Sales Enablement. Oversees approximately 120 employees across the US, UK, and South Africa; defines customer growth strategies, improves service through AI and automation, strengthens customer insight and measurement, and drives cross-functional commercial capabilities and operational performance.

Creates bespoke print and merchandise designs for business customers while following brand guidelines and production specifications. Collaborates with Sales, Production, and Customer Success, troubleshoots print and design issues, quality-checks files, and meets strict turnaround times. The role requires strong typography, retouching, presentation, digital print, organization, and communication skills, along with proficiency in Adobe Creative Cloud and a relevant design background or equivalent artworking experience.

Acquire and onboard B2B clients by prospecting leads, conducting discovery, demonstrating MOO products, developing value-driven proposals, and closing new business. Manage prospect and newly onboarded account pipelines, maintain CRM records, coordinate handoffs to Account Managers or Customer Success, and achieve monthly account and revenue targets through outbound and inbound sales activity.