Monzo Bank Benefits Overview

Investigate complex, high-risk financial crime and AML cases across business accounts. Make risk-based onboarding, due diligence, and monitoring decisions; identify suspicious activity and recommend STR escalations. Act as an SME advising operational teams, partner with product and risk to improve controls, support change delivery, training, quality improvements, and handle complex escalations. Role requires shift flexibility and initial mandatory training.

As a Staff User Researcher at Monzo, you'll influence customer outcomes through mixed-methods research, mentor other researchers, and shape strategies that enhance user experience in financial services.

Lead and develop multilingual Financial Crime teams to drive AML and financial crime operational excellence. Manage complex investigations and escalations, monitor performance and capacity, partner with risk and product to deliver improvements, and maintain strong risk and control standards while supporting team capability and customer outcomes.