Teams at Montgomery College

Provides research assistance, reference services, and information-literacy instruction to students, faculty, staff, and community patrons. Serves as liaison to Arts, English and Reading, and Humanities departments; coordinates library support for English composition courses across campuses and online. Develops instructional materials and digital learning objects, collaborates with faculty, manages outreach and assessment, supports librarian training, and participates in planning, committees, and professional development.

Provides frontline on-site and remote IT support for faculty, staff, and students across computer hardware, software, networks, multimedia, videoconferencing, classrooms, labs, and academic systems. Installs, configures, maintains, troubleshoots, and repairs workstations, peripherals, audiovisual equipment, and software. Deploys computer images and Intune configurations, manages service tickets, performs diagnostics and preventive maintenance, supports warranty repairs, and provides technical guidance and training.

Advises students and families on federal, state, and institutional financial aid programs; evaluates applications, determines eligibility, and awards aid according to applicable regulations. Supports financial aid administration, reconciliations, audits, Federal Work Study, outreach, reporting, and appeals. Maintains data, assists with applications, may supervise student workers, and provides customer service through in-person, telephone, and email communication.