Teams at Monroe Community Mental Health Authority

Coordinates and monitors individualized services for consumers with intellectual and developmental disabilities. Assesses consumer and family needs, develops person-centered service plans, connects consumers with community resources, advocates for services, maintains therapeutic relationships, and evaluates care delivery. Master’s-level managers may provide intensive case management and therapeutic interventions. The role may also involve crisis support and inpatient or partial hospitalization prescreening.

Provides peer-delivered support to individuals with behavioral health concerns, substance use issues, emotional challenges, and intellectual or developmental disabilities. Shares coping strategies, mentors consumers, builds trust, and promotes community inclusion, independence, recovery, resiliency, self-esteem, and productivity. Performs peer-related functions under program supervision and helps consumers navigate human services systems.

Complete consumer registration and eligibility determinations, manage Medicaid and other benefits applications and renewals, verify and update insurance in the EHR, process payments and reconciliations, provide benefits enrollment assistance and training, perform audits and data analysis to improve eligibility retention, and support providers and consumers with benefit-related questions and documentation.